Returns & Refunds

Every piece is custom-made with your pet's own nose print, so we can't take returns or exchanges for change of mind, including ordering the wrong size. We confirm your print, size and engraving details with you before production to help avoid this.

Faulty, damaged or not as described

If your piece arrives damaged, has a manufacturing fault or isn't what you ordered, we'll repair it, replace it or refund you. Email info@noseprintco.com.au as soon as possible with your order number, a photo of the issue and a short description. If the item needs to come back to us, we'll cover the return postage.

Engraving details

We engrave the print and text you approve. Please check your confirmation email carefully before you reply to approve it.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions? Email info@noseprintco.com.au or call +61 467 440 339.